ThinkGen General Website Privacy Notice

Last Updated: 08 May 2025

Gen., LLC (d/b/a ThinkGen) is a healthcare marketing research agency that bridges clinical and behavioral sciences to develop advances that result in distinct, actionable insights to our clients.

All references in this Privacy Notice to ThinkGen include ThinkGen and its parent, subsidiary and affiliated companies. All references to “us” or “we” refer to ThinkGen.

This Website Privacy Notice (“Privacy Notice”) describes the types of information we collect, how we collect and use the information, how we share or disclose the information, how we store the information, and your choices regarding the use and processing of the information.

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We protect your privacy

ThinkGen is committed to protecting the privacy and security of all personal data (“Personal Data”) that we have collected or received. ThinkGen strives to conform its privacy practices with applicable international, national, Federal, state and/or local laws and regulations.

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Why we collect Personal Data

We collect Personal Data for the following purposes:

• to keep you informed of our products, services and activities;
• for statutory and regulatory compliance;
• to process any enquiries and other communications raised by you in relation to your interaction with ThinkGen and any services we provide;
• to send surveys regarding our services and to send marketing communications about our products and services; and
• to achieve our general objectives.

In addition to the above, ThinkGen may use the information it collects or receives as set forth in this Privacy Notice.

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How we collect and use your Personal Data

We collect Personal Data from you when you communicate with us by any media. We define Personal Data as any identifiable data relating to a natural person that is directly or indirectly collected, by us or a third party. We collect your Personal Data on a voluntary basis. If you request a quote or other information, we may require that you provide specific information to ensure delivery and execution of your request.

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How we collect information, including Personal Data

Information provided by you:

We collect the following information submitted or provided by you through or in connection with:

• this website;
• you and other customers or potential customers;
• promotions, meetings, events, and/or trade or industry shows or conferences sponsored; and
• telephone calls, emails and/or other forms of communication.

ThinkGen may collect information, including, without limitation, Personal Data, from third parties, including, without limitation, industry conference or event organizers or sponsors.

Information collected via automated methods:

Cookies
‍Our website uses “cookies.” Cookies are small text files that a website transfers to your computer’s hard drive. We may use cookies to measure traffic patterns, personalize content, control security and to help us make our site more useful. The cookies we use do not supply Personal Data, but may identify your OS version, browser, and Internet specifications. You have the choice to accept, reject or be notified when a site sets a cookie by configuring your browser preferences.

Log Files
‍Our websites may automatically gather and store certain information in log files, including, without limitation, data available from your web browser, including, without limitation: IP address, browser type, Internet Service Provider, referring/exiting pages, operating system, date/time stamp and click stream data.

Google Analytics
‍We use a tool called “Google Analytics” to collect information about use of our site. Google Analytics collects information such as how often users visit this site, what pages they visited, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site.

Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

For more information about Google Analytics, see:

http://www.google.com/analytics/terms/us.html

http://www.google.com/policies/privacy/

Google reCAPTCHA
‍Our primary goal is to provide a website and experience that is as secure and protected as possible. One of the ways we do this is to use Google reCAPTCHA from Google Inc. (1600 Amphitheater Parkway, Mountain View, CA 94043, USA). With reCAPTCHA we can confirm if a user is a real person instead of a robot or other automated system. Google reCAPTCHA may request that you complete a puzzle, or it may simply ask you to tick a box to confirm that you are not a robot. With the invisible reCAPTCHA version, you will not even have to tick a box.

The IP address and other Personal Data required by Google for the CAPTCHA service will be sent to Google’s servers. The types of data transferred to and processed by Google include:

• IP address;
• referrer URL (the address of the website from which you came);
• user Google account information (if you are logged into a Google service such as Gmail);
• user behavior, including scrolling on a page, moving a mouse, clicking on links, the amount of time spent completing forms and typing patterns;
• screen resolution (the number of pixels consisted in the image);
• browser history;
• CSS information;
• browser plug-ins;
• JavaScript objects (JavaScript is a programming language that allows for collected data); and
• cookies.

Your Personal Data will be transferred to Google’s servers.

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How we use your personal information

We may use your Personal Data, including information collected from third parties, including without limitation, to send you emails or other communications as described herein. In the event you receive such communications, you will have the opportunity to opt out of receiving communications from us.

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How we share your information

ThinkGen does not sell or disclose your information except as described in this Privacy Notice or as otherwise consented to by you.

We may share information as follows:

• within ThinkGen, subject to the terms of this Privacy Notice or as otherwise disclosed to you at the time of the collection of the information or as subsequently consented to by you;
• to service providers who are performing services on our behalf as authorized, to use and disclose the information only as necessary to perform the services for which they were engaged;
• in connection with the lawful request by public authorities, and/or to meet national security or law enforcement requirements;
• if we are required to do so pursuant to applicable laws or legal or court process, when we believe disclosure is necessary to prevent harm or financial loss, or in connection with an investigation of actual or suspected fraud or illegal activity;
• in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will require the other party (e.g., the surviving or resulting entity in a merger, or the acquiring entity in an acquisition) to agree in writing to use, protect, and maintain the security, integrity, and confidentiality of the transferred Personal Data in accordance with this Privacy Notice; and
• as otherwise permitted pursuant to this Privacy Notice or otherwise authorized by you.

ThinkGen will require others who acquire or provide Personal Data to us, including those engaged to provide support services, to adopt and comply with the principles in this Privacy Notice. ThinkGen acknowledges its potential liability in cases of onward transfers to third parties.

We may maintain Personal Data or machine identifiable information (like an IP address) in order to satisfy your requests and/or ThinkGen’s business requirements.

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Your rights and choices

Subject to applicable law in your country (or U.S. state) or residence, you may have the right to:

• Confirm whether or not we are processing your data and to request access to such data;
• Correct inaccuracies in your data;
• Delete data you provide or is otherwise obtained from you;
• Obtain a copy of your data that you provided to us;
• Restrict the way in which we use your Personal Data;
• Object to our processing of your Personal Data;
• Withdraw the consent that you have given us to process your Personal Data; and
• lodge a complaint with the data protection or privacy authority in your country of residence regarding our processing of your Personal Data.

Please note that these rights may be limited in some circumstances by local law requirements.

If wish to exercise your rights, please contact us using the contact information in the Contact Us section below.

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Children

This website is not designed for, or intended for use by, any individual who may be defined as a child under applicable law. If we become aware that we have inadvertently collected Personal Data from a child, we will undertake to delete that data as soon as possible in accordance with applicable law.

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Where information is stored

All Personal Data information is stored on servers and systems located in the US.

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Security measures ThinkGen has implemented

ThinkGen maintains appropriate technical, administrative and physical safeguards to protect information received or collected. We review, monitor and evaluate our privacy practices and protection systems on a regular basis. Notwithstanding the foregoing, transmissions over the Internet and/or a mobile network are not one hundred percent (100%) secure and we do not guarantee the security of transmissions. ThinkGen is not responsible for any errors by individuals in submitting Personal Data to us.

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Links to other websites

This website may contain links to other websites. ThinkGen is not responsible for the privacy practices or the content of other websites. To ensure the protection of your privacy, always review the Privacy Notice of the websites you visit by linking from this website.

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Contact Us

If you wish to exercise your rights or have any requests, questions or complaints regarding ThinkGen’s privacy practices and/or this Privacy Notice, please contact us by:

Email to: info@think-gen.com

or

Regular mail to:

333 Lancaster Ave #314
Wynnewood, PA 19096
Attn: Privacy Compliance Officer

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Acceptance and updates to this Privacy Notice

By using the website, you signify your acceptance of this Privacy Notice. If you do not agree to the terms of this Privacy Notice, please do not use this website.

We reserve the right, at our discretion, to modify our privacy practices and update and make changes to this Privacy Notice at any time. We encourage you to refer to this Privacy Notice on an ongoing basis. Your continued use of the website following the posting of changes will mean that you signify your acceptance to those changes.

This Privacy Notice is current as of the “last updated” date which appears at the top of this page. We will treat Personal Data in a manner consistent with the Privacy Notice under which it was collected, unless we have your consent to treat it differently. By using this website following any Privacy Notice change, you freely and specifically give us your consent to collect, use, transfer and disclose your Personal Data in the manner specified.

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